It’s easy to get caught up in a panic, but remember to try to stay calm and have these details on hand so emergency services know exactly how to reach you.

  1. The nature of the emergency;
  2. Exact location of the incident (including nearby landmarks); and
  3. The details about any injuries.

Remember: never hang up until you are told to do so.


Below are important numbers you might need, should you be:

  • experiencing any symptoms,
  • want to receive accurate, up-to-date information on the disease
  • need assistance or need to report an incident.

National Institute for Communicable Diseases – 0800 029 999

South African Police Service – 08600 10111

Department of Home Affairs – 0800 601 190

Gender-based violence command centre – 0800 428 428 or *120*7867# (free)

National Crisis Line – 0861 322 322

Department of Water Affairs – 0800 200 200

Support to SMMEs in distress – 0860 663 7867

Report undue price increases – 0800 141 880

Department of Tourism – 0860 868 747

Presidential Hotline – 17737

WhatsApp – 060 012 3456


Nationwide Emergency Response – 10111

Dial the telephone number 10111 from anywhere in South Africa and a call centre operator will answer the incoming call, take all necessary particulars and assign the complaint to a Flying Squad patrol vehicle, or the local police station, to attend the incident.

Cell phone emergency – 112

Call 112 from any cell phone in South Africa. You will then reach a call centre and they will route you to an emergency service closest to you.

When you dial this number you will reach an automated menu. Don’t let this frustrate you. The menu acts as a form of triage (priority of treatment) control and filters out abuse of the medical and emergency system.

Ambulance – 10177

This number can be used in the case of a medical emergency and can be called in conjunction with both the fire and police department respectively, depending on whether or not there are casualties.